How to claim

Follow the step by step guide below to ensure that your claims are processed on time. Submitting insufficient documents and ignorance of this information may result in delaying the whole claim process.

If death is due to accident, claim can be made after first premium payment, otherwise after completion of waiting period.
Beneficiary will be required to call Orchard offices and then submit the required documents for claims processing.
Claims will be paid within 24 hours subject to all documentation being present.
Claims must be reported within 6 months of date of death.

Documents required

You are required to advice orchard first, then submit required documents below.

BMD 10 if death occurs at hospital
Certified copy of death certificate
Letter from chief if death happened at home
Certified copy of identity document
Certified copy of letter from mortuary
Police report if it’s an accidental death.
Beneficiary ID & Bank Statements

Where applicable submit certified copies of the following:

Marriage certificate
Birth certificate
Child health card
Pregnancy card
Still birth certficate
Adoption order

Notification Form

Fill in your details below and hit the submit button and our consultant will call you.

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